Our Faculty and Consultants
Here are a few of our qualified instructors:
STANLEY
A. MARASH, Ph.D., P.E., Chairman
Emeritus of STAT-A-MATRIX, consults and lectures
throughout the world to heads of state and corporations
on regulatory and conformance processes, Six
Sigma, and reinventing government. Ph.D., management;
M.B.A., baccalaureate, applied statistics; CQE;
CRE; Chairman Emeritus and Founder of Quality
New Jersey; former Baldrige Examiner; Founder
and past Chairman of the World Quality Council;
Fellow, ASQ; recipient Ellis R. Ott Award.
ERNANI
PIRES,
President of STAT-A-MATRIX,
has more than 35 
years
of experience in corporate-wide TQM, including
manufacturing and service environments, and
extensive experience in quality assurance, quality
control, testing and inspection, auditing, and
supplier performance. He assists organizations
in improving corporate performance using tools
and techniques of Six Sigma.
RANDY
CANFIELD, Master Black Belt, specializes
in the design and implementation of management
systems using cross-functional teams, change
management, supplier quality improvement, customer
interface, program management, strategic planning,
auditing, and reliability engineering. His expertise
includes executive management reporting; customer
surveys and employee feedback; hoshin planning,
kanban, and balanced scorecard; SPC; ISO 9000;
and customer-driven technical problem solving
and supplier quality support.
ROBERT
J. EATINGER, P.E., Management Consultant,
has extensive DoD management and
engineering experience assuring the quality
and reliability of scientific computing systems
and Navy Tactical Training Range Instrumentation.
He was the quality technical agent for the Navy's
Strategic Systems Programs, supporting Polaris,
Poseidon, and Trident. M.S., systems management;
B.S. electrical engineering; Certified Lead
Auditor; Member, ASQ.
DIANE
FAGLON, Management Consultant, is
a specialist in quality management systems,
process management, customer satisfaction and
Balanced Scorecard, with 38 years experience
in the telecommunications and technologies sectors.
Her background includes active participation
in the development of the TL 9000 telecommunications
standard and extensive experience in Baldrige
and EFQM systems, ISO 9001 initiatives, and
LEAN initiatives. She led the design and implementation
of various types of Baldrige and European Quality
Award assessment options both in the US and
Europe. In addition, Diane served as the past
Chairperson of the New Jersey Governor’s
Award for Performance Excellence from 1995 through
2001, and Senior Examiner on both Baldrige and
New Jersey management system evaluation teams.
HANK
FAHRLANDER, P.E., Management Consultant,
specializes in ISO
9000 quality systems, TQM, and SPC. Over 35
years of experience in quality management, including
engineering and senior management positions
involving manufacturing operations, product
and process improvement, and vendor certification.
B.S.E.E.; Registered Lead Auditor; VDA Lead
Auditor; CQE; CRE; Senior Member, ASQ.
WILLIAM J. FEUSS, Ph.D.,
has nearly 30 years of experience
in market research, statistics, operations research,
and quality management, with a focus in customer
value analysis. He developed a worldwide sampling
plan for surveying business customers and a
two-stage sampling theory for business survey
research. Using QFD, he translated customer
needs into direct measures of quality, and implemented
Customer Value Analysis (CVA), guiding the development
of CVA-based econometric models.
MICHAEL
F. FLYNN, Executive Director, Consulting
Services, Master Black Belt, has successfully
applied modern techniques to continuous improvement
of business processes. Over 20 years of experience
in metals, foods, packaging, chemicals,
and pharmaceuticals. Expertise in course design
and delivery, Six Sigma, TQM, ISO 9000, SPC,
experimental design, system documentation, and
reliability. M.S., B.A., mathematics; CQE.
JAMES
J. GERARD, P.E., Management Consultant,
develops, implements, and instructs in supplier
performance efforts, negotiation, conflict resolution,
management of contracts, and on-site audits.
Over 30 years in the telecommunications industry
in quality assurance using principles of TQM,
Baldrige criteria, and other quality awards.
M.B.A., B.E.E., A.A.S.; Certified Lead Auditor.
PETER
GREY, Ph.D., Management Consultant,
Master Black Belt and Lean Enterprise Practitioner,
specializes in ISO 9000 and ISO 14000 management
systems, Lean Enterprise, and Six Sigma. He
has more than 25 years of experience in research,
problem solving, Six Sigma, Lean Enterprise,
and leadership of implementation teams in planning,
training, and auditing for ISO 9000 registration,
Lean Enterprise, and Six Sigma. Member, ASTM,
ASQ.
ERIK
HAGER, Management Consultant, has
more than 17 years of experience in process
improvement, managing quality, safety, cost,
and productivity programs. His expertise in
Lean and operations management comes from working
with the Toyota Production System and zero loss
quality systems. He has led Lean implementation
programs and acted as a facilitator for hoshin
and strategic planning.
JAMES
HARDY, Management Consultant, has
more than 20 years of experience as a trainer
and auditor in many different industries, including
aerospace, chemicals, plastic injection-molding,
metal fabrication, and others. He specializes
in training and coaching relative to business
process improvement and ISO 9001/AS9100 management
system design, implementation, and audit. Registered
QMS Auditor; Certified AS9100 Aerospace Experienced
Auditor; CQE; Senior Member, ASQ.
MICHAEL
H. HELD, Management Consultant,
specializes in lead/internal auditing and quality
systems documentation training, and on-site
ISO 9000 consulting, auditing, and training.
Over 25 years of experience in manufacturing,
quality, and executive management. M.S., management
engineering, B.S.E.E.; Registered Lead Auditor;
Senior Member, ASQ.
HYMAN KATZ, Ph.D., Management
Consultant, has spent more than 30 years working
with senior management in quality management
system development and conformance (ISO 9001,
ISO 14001, ISO 13485, ISO 13408, etc.), regulatory
negotiations, project management, internal and
external audits, technical writing, product
development, Sarbanes-Oxley 404 process mapping,
and FDA submittals. He specializes in direction
and support of quality assurance activities
and regulatory requirements for medical device
and biopharmaceutical organizations.
I.
ROBERT MARASH, Executive Vice President,
International and Certification Services, has
over 35 years of experience in auditing and
implementing quality management systems for
ISO 9000, ISO 14000, and FDA's GMPs. Responsible
for SAM's worldwide educational services. CQA;
Certified Lead Auditor; VDA Lead Auditor; Fellow,
ASQ; Member.
S.
FREDRIK MULLER, Management Consultant,
has experience leading the standardization efforts
of major automotive suppliers. Over 25 years
of experience conducting quality system assessments,
and forming and leading cross-functional teams
to ISO 9000 certification and the Malcolm Baldrige
Award. M.B.A., organizational development; B.S.,
mechanical engineering; CQE; Registered Lead
Auditor.
DAVID
PATRISHKOFF, Management Consultant,
with expertise in Lean Six Sigma, process improvement,
quality management systems, and kaizen events,
has been implementing company culture transformations,
performance improvements, and change management
in automotive, healthcare, manufacturing, and
transportation organizations for more than 25
years. He is a specialist in reducing design
and new product costs, and production and engineering
problems in manufacturing and service industries.
DARREN
REEVES, Management Consultant, has
15 years of industry experience in coaching
and training in quality and regulatory assurance
for medical device and pharmaceutical companies.
He has provided sterilization and process validation
and engineering expertise in large and small
FDA-regulated organizations. His specialty areas
include document control systems, corrective
and preventive action (CAPA) programs, FDA QSIT
regulatory conformance for devices, validation
programs, third-party assessments, HACCP analysis,
and sterilization services. He has an MBA and
a B.S. in biology.
CARL RICHARDS,
has more than 20 years of experience in developing,
managing, and implementing computer system quality
assurance and compliance projects worldwide.
He has developed master validation plans and
quality policy standards for FDA-regulated companies
and has performed compliance evaluations of
existing computer system environments and documentation
against applicable regulatory and internal standards
and FDA guidelines.
BEN ROOTworked
with Toyota Motor Manufacturing for more than
15 years. He was among the first employees in
the U.S. to be certified to train standardized
work and kaizen by Toyota Manufacturing Japan.
He has conducted kaizen and problem solving
events throughout automobile manufacturing,
including stamping, body weld, assembly, the
paint shop, and in administrative areas. He
has led the implementation of Lean manufacturing
in nonautomobile plants in Norway, East Germany,
West Germany, and the U.S.
AMITA
SHERWOOD , Management Consultant,
has used Six Sigma and Lean process improvement
approaches to improve quality and service in
information technology, financial services,
and government organizations. She has experience
leading and participating in cross-functional
process improvement efforts, leading Six Sigma
and Lean program deployments, and training and
coaching project teams. She also has experience
with facilitation and team skills, and organizational
change management. Amita earned her B.S. in
Management Science and Information Systems from
the Pennsylvania State University.
BARBARA
STREIBEL, Senior Consultant, is an
experienced manager, consultant, and coach who
has worked with people at all levels on Six
Sigma improvement and design, process management,
team development and facilitation, decision
making, problem solving, and project management.
She has played a major role in the development
of many products including the Plain and Simple
series of learning guides, The Team Handbook,
Second and Third Editions, The Team Memory JoggerTM,
The Design for Six Sigma Memory JoggerTM, and
The Manager's Guide to Effective Meetings. Dr.
Streibel taught for more than 15 years at the
University of Wisconsin and Pennsylvania State
University. She received her M.A. and Ph. D.
degrees in speech communication from Pennsylvania
State University.
JAMES
SZELC, Management Consultant, has
more than 30 years of federal government
regulatory experience. He has conducted inspections
and investigations of medical device manufacturers
in the United States and internationally, including
medical devices ranging from Class l, GMP Exempt
to Class ll and Class lll devices requiring
PreMarket Approval (PMA) or 510(k) submission,
and has conducted audits of textile, orthopedic,
and other electromechanical device manufacturers.
CHARLES
M. VALENTINE, Management Consultant,
has extensive experience in the medical device
industry including development and manufacturing
engineering, quality engineering, and quality
assurance. His background includes test design
engineering, supplier quality, ISO 9000 quality
system design and implementation, quality field
evaluation, and product design, development,
and evaluation. M.S.E.E.; M.B.A.; B.S.E.E.;
Registered Lead Auditor.
