SAM NEWS
STAT-A-MATRIX Announces New Service
Offering: Fundamentals of Customer Experience
Management gistration
Edison, NJ—The results of Six Sigma improvement
efforts often fall short of senior management’s
expectations. Likewise, the results of many
customer surveys sit on shelves and fail to
provoke action. Customer
Experience Management effectively integrates
survey research—specifically, Customer
Value Analysis—with proven approaches
to the improvement of process performance.
Customer Experience Management training is
ideal for senior managers in market research,
operations, customer service, quality, and financial
forecasting as well as Six Sigma Black Belts
and Master Black Belts. Our exciting two-day
course, offered publicly or at your site, covers
the fundamentals of Customer Experience Management
and provides the knowledge needed to focus your
organization’s improvement efforts for
sustainable and profitable growth.
Founded in 1968, U.S.-based STAT-A-MATRIX,
a SAM Group Company, is the world’s leading
consulting and training organization dedicated
to the pursuit of business process improvement,
performance excellence, and regulatory compliance.
STAT-A-MATRIX offers ongoing consulting and
training in every aspect of business process
improvement, from the basics to the specialized
tools needed to assure both customer satisfaction
and regulatory or standards compliance.
For more information on how STAT-A-MATRIX can
help your organization improve its processes,
please visit www.statamatrix.com,
email wkinal@statamatrix.com,
or call 800-472-6477.
STAT-A-MATRIX Announces Integrated
TL 9000 Implementation Program for Successful
TL 9000 Registration
Edison, NJ—The shifting dynamics of the
telecommunications industry have driven the
need for a common set of quality requirements
and measurements to address technology change
and increasing customer demands for reliability
and enhanced services.
The growth in TL 9000 registrations demonstrates
the standard's viability as an enabler of industry
success. The STAT-A-MATRIX integrated TL 9000
implementation approach assists organizations
in accelerating their opportunities to profit
from its benefits.
Our integrated TL 9000 program is aimed at
helping organizations achieve TL 9000 registration
within one year by combining planning, training,
and consultation to ensure effective knowledge
transfer and implementation efforts throughout
the project. We assist in the registration efforts
and use the organization's TL 9000 implementation
to focus on opportunities to reduce costs, increase
efficiencies, and decrease cycle time.
Our expertise with other quality methods enables
us to help organizations harmonize their TL
9000 approach with programs such as Six Sigma
and Lean, providing a complete set of tools
for the TL 9000 management system.
TL 9000, the global telecom quality standard,
was created by the QuEST Forum, a consortium
of leading telecom service providers and suppliers,
to meet the continually escalating quality requirements
of the worldwide telecommunications industry.
Testimonials and case studies from QuEST Forum
member registered companies cite improvements
such as 20% savings in cost of quality, 40%
improvement in on-time deliveries, and 80% reductions
in procurement cycle time. Many telecommunications
companies are requiring all of their suppliers
to be TL 9000 registered.
According to Diane Faglon, TL 9000 Specialist
and QuEST Forum Contributor, "Not only can TL
9000 implementation greatly boost an organization's
competitive position and grant access to a greater
customer base, registration demonstrates a commitment
to service quality and customer value through
a focus on cycle time reductions, on-time deliveries,
service reliability, and defect elimination."
Established in 1968, STAT-A-MATRIX is one of
the world's most diversified consulting organizations
dedicated to the pursuit of quality and business
process improvement. We have assisted hundreds
of companies with TL 9000 implementation and
training.
As one of the original two approved training
developers and providers of QuEST Forum-sanctioned
training materials, we continue to actively
participate with the QuEST Forum. For more information
on this new approach to TL 9000 implementation,
please visit www.statamatrix.com/tl9000/TL9000overview.php.
To learn how STAT-A-MATRIX can help your organization
improve its processes, please visit www.statamatrix.com,
email customerservice@statamatrix.com,
or call 800-472-6477.
STAT-A-MATRIX Announces the publication
of Integrating Lean and Six Sigma Methodologies
for Business Excellence
Edison, NJ—Many organizations with mature
Six Sigma programs are now training their Black
Belts in Lean methods. Other organizations beginning
process improvement initiatives are looking
at integrated Lean Six Sigma deployments. There
is no standard method for integrating Lean and
Six Sigma-different organizations require different
approaches. Integrating Lean and Six Sigma Methodologies
for Business Excellence describes typical ways
in which companies combine Lean and Six Sigma,
and presents an approach for integration that
best captures the philosophy behind the two
methods.
"Our approach is based on experience working
with Lean Six Sigma integrations in a variety
of industries and situations. Many of the companies
we work with have a Lean or Six Sigma program
in place and are looking for ways to efficiently
bring in other methodologies. The approach presented
in this paper uses fundamentals essential to
both Lean and Six Sigma such as process thinking,
continual improvement, measurements, and monitoring,
and presents a simple and effective way of connecting
Lean and Six Sigma programs and getting them
off the ground," says Rohit Ramaswamy, Oriel
Vice President of Client Relationships. "Our
marketplace has been looking for a discussion
of Lean Six Sigma implementations and we are
excited to introduce this easy-to-follow model."
The paper includes our "Ask an Expert" feature
available through www.statamatrix.com. Along
with the white paper, we offer a full suite
of Lean Six Sigma training materials and consulting
support to ensure successful deployment.
Founded in 1968, U.S.-based STAT-A-MATRIX,
a SAM Group Company, is the world's leading
consulting and training organization dedicated
to the pursuit of business process improvement,
performance excellence, and regulatory conformance.
STAT-A-MATRIX offers ongoing consulting and
training in every aspect of business process
improvement, from the basics to the specialized
tools needed to assure both customer satisfaction
and regulatory or standards conformance.
For more information on how STAT-A-MATRIX can
help your organization improve its processes,
please visit www.statamatrix.com,
email cjersild@statamatrix.com,
or call 1-800-472-6477.
STAT-A-MATRIX Announces a Road Map
for Lean Success
Edison, NJ—Our latest white paper, “Achieving
Lean Success: A Pathway for Implementation,”
introduces a road map that unites the concepts
of Lean with the specific tools and techniques
in a straightforward manner that makes it easy
to implement Lean at every level, by every staff
member, across any type of organization.
When taken individually, the Lean approaches
and tools seem straightforward, each designed
to solve a particular kind of problem related
to process efficiency or effectiveness. However,
when looked at collectively, deciding specifically
where to start and how to deploy Lean to its
fullest advantage can be confusing.
“Our Lean Pathway model is based on our
experience working with many Lean experts in
a variety of industries and situations. We created
our road map using the patterns that characterized
the most successful Lean deployments across
a variety of organizations,” stated Ernani
Pires, president of STAT-A-MATRIX. “We
saw a need at our clients and in the marketplace
for a systematic method to support Lean implementation.
We are excited to introduce this easy-to-follow
model outlined by Dana Ginn and co-author Lynda
Finn.
The paper includes an “Ask an Expert”
feature available through www.statamatrix.com.
Along with the white paper, a full suite of
Lean training materials and consulting support
is available to ensure successful Lean deployment.
Founded in 1968, U.S.-based STAT-A-MATRIX,
a SAM Group Company, is the world’s leading
consulting and training organization dedicated
to the pursuit of business process improvement,
performance excellence, and regulatory conformance.
STAT-A-MATRIX offers ongoing consulting and
training in every aspect of business process
improvement, from the basics to the specialized
tools needed to assure both customer satisfaction
and regulatory or standards conformance.
The SAM Group and American Council
on Education Announce Courses Now Available
for College Credit.
Edison, N.J.—The SAM Group has recently
joined a select number of organizations throughout
the country that have added value to their training
programs through college credit recommendations
as a result of a review conducted by the American
Council on Education's (ACE) College Credit
Recommendation Service. The SAM Group is comprised
of STAT-A-MATRIX Institute, STAT-A-MATRIX, and
Oriel Incorporated.
A team of content specialists, including college
faculty, has reported that several courses from
The SAM Group training programs are comparable
to college-level courses and may be used toward
many colleges and universities throughout the
country. For a complete list of courses, visit
our Obtain
College Credit Frequently Asked Questions
page.
"In today's challenging environment, it is
with great pride that we are able to offer our
customers this additional benefit as they pursue
their degrees in higher learning," stated Ernani
Pires, president of STAT-A-MATRIX. "We view
this as an opportunity to provide our customers
with added value when they participate in a
training program with us. Employers are not
only helping employees expand their knowledge
and become more valuable employees, they are
also providing them with an opportunity to receive
college credits toward a degree."
Dan Negrón, director of Corporate Higher Education
Programs at Thomas Edison State College, said
that ACE saves employers millions of dollars
in tuition reimbursement and helps thousands
of employees earn a college education.
"Business and industry are concerned about
their place in the global market and the need
to retain good employees as the population ages,"
said Negrón. "With the knowledge that superior
training increases productivity, more and more
organizations are turning to the ACE College
Credit Recommendation Service to assure the
quality of that training."
Founded in 1968, U.S.-based The SAM Group is
the world's leading consulting and training
organization dedicated to the pursuit of business
process improvement, performance excellence,
and regulatory conformance. The SAM Group offers
ongoing consulting and training in every aspect
of business process improvement, from the basics
to the specialized tools needed to assure both
customer satisfaction and regulatory or standards
conformance.
STAT-A-MATRIX Announces New President
Edison, NJ—Effective immediately,
Ernani Pires has assumed the position of president
of STAT-A-MATRIX. Former president of SGS’
U.S. International Certification Services Inc.,
Pires is an experienced leader focused on process
excellence and change management.
Joining STAT-A-MATRIX as an executive management
consultant in 2003, Pires worked as a trainer
and consultant in both Six Sigma and quality
management systems. In January 2005, he became
vice president of the STAT-A-MATRIX quality
management system practice. “Under Ernani’s
direction, STAT-A-MATRIX has been able to expand
the breadth and depth of our consulting and
training in all of our practice areas while
bringing on new expert affiliates to better
serve our diverse markets and clients,”
says Alan Marash, The SAM Group’s Chairman
and CEO.
In 1991, Pires opened SGS’ management
systems registration business, and, as CEO,
led its growth to one of the top five U.S. registrars.
“I could not have found a better candidate
to run STAT-A-MATRIX,” adds Marash. “With
our expanded practice areas—FDA-regulated
and international medical device services, Six
Sigma, and performance excellence—and
global partnerships, I am especially pleased
that Ernani has accepted this role. His experience
with international organizations and complex
engagements is a huge asset to STAT-A-MATRIX
during this period of growth and expansion.”
Founded in 1968, U.S.-based STAT-A-MATRIX
is the world’s leading consulting and
training organization, dedicated to the pursuit
of business process improvement, performance
excellence, and regulatory conformance. STAT-A-MATRIX
offers ongoing consulting and training in every
aspect of business process improvement, from
the basics to the specialized tools needed to
assure both customer satisfaction and regulatory
or standards conformance. STAT-A-MATRIX is part
of the The SAM Group of companies, which also
contains Oriel Incorporated, SAM Asia, SAM Japan,
SAM do Brasil, and SAM Cono Sur in Argentina.
